Cancellations, Substitutions and Complaints
1 Cancellations
A Participant may withdraw from participation in the Course by submitting a written notice by e-mail to biuro@medvisa.pl.
Withdrawal submitted within 14 days from the date of Registration shall not entail any financial consequences for the Participant.
Where the Registration is completed less than 14 days before the commencement of the Course, the Participant expressly consents to the performance of the service before the expiry of the statutory withdrawal period and acknowledges that the right of withdrawal expires upon full performance of the agreement.
Refunds shall be made within 14 days of receipt of the withdrawal notice to the bank account from which the payment was made.
No refund shall be granted in the event of the Participant’s absence without prior withdrawal or withdrawal submitted outside the time limits specified in these Terms.
2 Substitution of Participant
The Participant may request a substitution of the person attending the Course.
Such request must be submitted in writing to biuro@medvisa.pl no later than ten (10) days before the commencement of the Course.
3 Complaints
Participants may submit complaints regarding the organisation or conduct of the Course by e-mail to biuro@medvisa.pl.
Complaints must be submitted no later than seven (7) days after the completion of the Course.
Complaints shall be reviewed within fourteen (14) days of receipt. Where additional clarification is required, this period may be extended.
The Participant shall be informed of the outcome of the complaint in writing, by e-mail or post.
Late complaints may be left unexamined.